Privacy Policy

Introduction

Welcome to Mirrored Memories (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, account preferences
• Payment Information: Credit card details, billing address (note: payment information is processed through secure third-party payment processors)
• Communication Information: When you communicate with us, we may collect information such as the content of your messages, emails, or phone calls
• Device Information: IP address, browser type, operating system, device identifier
• Usage Information: Pages visited, features used, time spent on site, click-through data

Non-Personal Information

We may also collect non-personal information that does not directly identify you, such as:

• Demographic Information: Age range, gender, location (city/state/country)
• Preferences: Product interests, communication preferences
• Aggregate Data: Statistical or demographic data for any purpose

How We Collect Information

We collect information through:

• Direct interactions when you provide information by filling out forms, creating an account, or communicating with us
• Automated technologies and interactions through cookies, web beacons, and similar tracking technologies
• Third-party sources, such as business partners, analytics providers, and social media platforms (with your consent)

How We Use Your Information

We use your personal information for the following purposes:

• To provide and maintain our services
• To process and complete transactions
• To send transactional messages, including receipts, technical notices, updates, security alerts, and support messages
• To respond to your comments, questions, and requests
• To personalize your experience and deliver content relevant to your interests
• To improve our website, products, and services
• To develop new products, services, features, and functionality
• To send marketing communications (with your consent)
• To comply with legal obligations and enforce our legal rights

How We Share Your Information

We may share your personal information with:

• Service Providers: Third parties that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing assistance
• Business Partners: With your consent, we may share information with business partners to offer you certain products, services, or promotions
• Legal Requirements: When required by law or to respond to legal process, to protect our customers, to protect lives, to maintain the security of our services, and to protect our rights or property
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company

Important Note: SMS consent is not shared with third parties or affiliates for marketing purposes.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to correct or update your personal information
• The right to request deletion of your personal information
• The right to restrict or object to our processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the “Contact Us” section below.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will also retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Children’s Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Mirrored Memories Email: info@mirroredmemories.com Phone: (858) 251-9418